Business owners: route @gs Slack mentions to local support

Support agents miss @gs mentions in team chat, causing delayed triage and frustrated customers. This posts flagged messages to the local support channel so agents get context and respond faster.

Overview

Overlooked chat mentions create missed support requests and SLA risk for support agents. This workflow routes @gs mentions into the local support channel with full context so agents triage immediately and response times drop dramatically. Add optional ticket creation to preserve audit trails and handoffs.

Notable Features

Forward flagged mentions to channel
Attach message context and permalink
Filter bot and casual mentions