Business owners route charges to support tickets

Business owners lose visibility when subscription charges don't surface to support, risking unresolved disputes. Create a ticket linked to the customer's contact so support agents can investigate.

Overview

Billing inquiries that don't reach support create refunds and unhappy customers. This workflow turns subscription charge events into support tickets linked to the customer's contact, giving support agents charge details to investigate and reducing missed follow-ups.

Notable Features

Create ticket with charge details
Link ticket to customer contact
Notify assigned support agents instantly