Business owners: prevent unassigned support cases after offers
Business owners: prevent unassigned support cases after offers
Business owners see OFFER cases left unassigned, causing SLA risk and unhappy customers. Route those board items to the correct agent so cases are assigned quickly and manual reassignment stops.
Overview
Unassigned OFFER cases create SLA risk and frustrate customers. This workflow routes every OFFER-case to the right agent automatically, eliminating manual reassignment and improving response reliability. Support managers report fewer handoffs and clearer ownership so teams can focus on resolution quality.
Notable Features
- Route OFFER items to agents
- Update board owner and status
- Notify agent and log reassignment