Business owners prevent sending messages after opt-out requests
Business owners prevent sending messages after opt-out requests
Business owners have 'REMOVE' or 'R' replies buried in inboxes, so customers keep receiving marketing messages and complaint risk rises. It captures opt-outs and updates suppression lists.
Overview
Opt-out replies buried in inboxes expose you to complaints and compliance risk. This workflow captures 'REMOVE' or 'R' messages, updates suppression lists, and notifies marketing, eliminating missed opt-outs and preventing further sends. Implementing it preserves customer trust and reduces complaint volume.
Notable Features
- Capture 'REMOVE' or 'R' replies
- Add contacts to suppression list
- Notify marketing of opt-outs