Business owners prevent outreach after inbound stop requests
Business owners prevent outreach after inbound stop requests
Business owners miss opt-outs when customers text stop, letting marketing and support keep messaging and creating compliance risk. This flow moves contacts to DND and updates suppression so outreach stops.
Overview
Missed opt-outs create compliance exposure and frustrate customers. This workflow captures inbound "stop" requests, moves contacts into a DND stage, updates suppression lists, and alerts teams—cutting down follow-up outreach and keeping audit-ready suppression records.
Notable Features
- Detect opt-outs from support channels
- Move contacts into DND campaign stage
- Update suppression lists across systems