Business owners: prevent missed pickups with status alerts

Support agents lose pickups when ticket updates go unmessaged, causing SLA gaps. Send pickup and SLA messages when status becomes 'equipment ready', so agents stop manual outreach.

Overview

Missed pickups create SLA exposure and frustrate customers. This workflow sends pickup instructions and SLA details the moment a ticket flips to 'equipment ready', eliminating manual outreach and keeping agents focused on high-value work while response times drop dramatically.

Notable Features

Send pickup instructions automatically
Attach SLA details to messages
Flag tickets for agent follow-up