Business owners: never miss marketplace messages as tickets

Business owners miss marketplace messages, causing inquiries to slip and disputes to escalate. Create internal tickets that preserve thread context so support agents respond in the marketplace.

Overview

Marketplace messages that go unread lead to escalations and damage seller reputation. This workflow converts every marketplace notification into an internal ticket that preserves conversation context, so agents handle issues in-platform and reduce missed follow-ups. Customers report faster response times and fewer missed inquiries.

Notable Features

Create ticket from marketplace message
Preserve original message thread context
Assign tickets to support agents