Business owners: label session recording emails for support

Support agents miss session recordings when emails arrive unlabeled, creating delayed investigations and SLA risk. This workflow tags each recording email by participant and owner so agents find recordings and start review.

Overview

Missing session recordings creates blind spots that delay investigations and risk SLA breaches. This workflow tags and routes recording emails to the right owner so agents find context quickly and start review, with support teams reporting faster response times and fewer manual triage steps.

Notable Features

Label emails by participant and owner
Create searchable recording tags for inbox
Notify agents of new recordings