Business owners: keep support inbox on updated events
Business owners: keep support inbox on updated events
Business owners see updated support events omit the shared inbox, causing missed customer meetings. Add the shared support address to updated events so agents get invites and no meetings are missed.
Overview
Missed calendar invites leave support agents out of the loop and frustrate customers. This workflow ensures the shared support inbox is added to every updated customer event, so agents receive invites and fewer meetings slip through. Managers gain consistent visibility and fewer blindspots in the support schedule.
Notable Features
- Add shared inbox to events
- Prevent duplicate attendee additions
- Notify support agents on updates