Business owners: keep support callback intervals updated and visible

Support managers miss repeated callbacks, letting high-risk customers slip and increasing churn. It updates each customer's average callback interval so managers prioritize overdue cases.

Overview

Missed follow-ups drive churn and hide support performance from business owners. This workflow keeps customer records refreshed with average callback intervals so support managers can prioritize overdue cases and response times drop dramatically.

Notable Features

Recalculate average callback interval
Update customer record with average
Flag overdue follow-ups for review