Business owners keep moderators on top of course comments
Business owners keep moderators on top of course comments
Business owners miss course-lab comments, delaying moderator triage and leaving student questions unanswered. Send comments to your notifications channel so moderators can triage faster.
Overview
Unread course-lab comments create support debt and risk student frustration for business owners. This workflow surfaces every comment in your notifications channel so moderators triage and escalate quickly, eliminating missed follow-ups and producing faster responses.
Notable Features
- Send comment alerts to notifications channel
- Tag moderators for quick triage
- Create searchable log of comments