Business owners keep customers informed with SMS queue alerts
Business owners keep customers informed with SMS queue alerts
Business owners in support see customers added to queues send status questions, causing frustrated customers and overflowing inboxes. SMS updates give ETA and reduce status inquiries.
Overview
Support inboxes swell when customers don't know their place in line. This workflow sends SMS enrollment and ETA updates so customers have clear expectations, reducing status inquiries and producing cleaner ticket histories.
Notable Features
- Send SMS queue confirmations
- Include clear ETA and position
- Log notifications in ticket history