Business owners keep customer records updated with tracking
Business owners keep customer records updated with tracking
Business owners lose visibility when shipment statuses aren't on contact records, causing customer inquiries to go unanswered. Hourly updates add tracking links and status tags for fast responses.
Overview
Missed tracking updates force customer service to chase delivery status and escalate fulfillment exceptions. Keep contact records current with tracking links and delivery tags so service and ops have real-time visibility and zero missed follow-ups. The result is faster responses and fewer unresolved delivery issues.
Notable Features
- Append tracking links to contacts
- Tag contacts by delivery status
- Notify service on exception statuses