Business owners keep customer chat replies on the same channel

Support agents miss inbound chats when messages aren't forwarded, causing delayed replies and churn. This relay sends chats to your messaging provider so agents reply on the same channel.

Overview

Missed inbound chats cause delayed replies and increased churn risk. This workflow relays customer messages to your messaging provider and posts reply context back into your support flow, eliminating manual copying and ensuring faster responses and zero missed follow-ups.

Notable Features

Forward inbound chats to provider
Extract customer contact details
Notify agents for new messages