Business owners: keep contact engagement metrics updated from chat reactions

Business owners watch chat reactions get buried, creating missed follow-ups and priority errors. Keep engagement counters and last-response timestamps current so support reps prioritize outreach.

Overview

Unrecorded chat reactions let high-value signals slip through the cracks and create follow-up gaps. This workflow keeps CRM engagement fields current from chat reactions, giving support reps real-time context so outreach is prioritized and reactions never go unnoticed.

Notable Features

Increment reaction counts per contact
Set last-response timestamps on contacts
Notify support reps for high engagement