Business owners: keep coaches alerted to stalled client chats
Business owners: keep coaches alerted to stalled client chats
Support coaches miss client replies, leaving onboarding stalled and risking churn. Alerts notify the assigned coach when a client goes quiet, so they can re-engage and prevent unattended conversations.
Overview
Unattended client messages stall onboarding and create churn risk for your business. Notifying the assigned coach when a client goes quiet keeps conversations moving, ensures prompt re-engagement, and reduces unattended threads.
Notable Features
- Notify assigned coach after silence
- Capture last client message context
- Escalate unresolved conversations to manager