Business owners keep claimant emails attached to claims

Claims agents miss inbound claimant emails, causing incomplete claim histories and resolution delays. An automated log attaches inbound emails to claims, so agents start work with full context and fewer missed follow-ups.

Overview

Unlinked claimant emails create blind spots in claim files and force agents to chase context. This workflow attaches every inbound claimant message to the matching claim and surfaces unmatched senders for intake, eliminating missed follow-ups and creating a complete, searchable communications trail.

Notable Features

Attach inbound emails to claim records
Create searchable communication entries automatically
Notify agents on unmatched senders