Business owners get local review alerts to support staff

Business owners miss branch reviews buried in shared inboxes, risking complaints and reputation harm. Automated routing posts branch mentions to the support channel so managers can respond quickly.

Overview

Unresolved branch reviews damage local reputation and create repeat support work. This workflow ensures every branch-specific review reaches managers and agents in the right channel so issues are visible and handled before escalation; customers report faster response times and zero missed follow-ups.

Notable Features

Post review mentions to channel
Filter emails for branch mentions
Alert managers and support staff