Business owners flag promoters for advocacy and follow-up
Business owners flag promoters for advocacy and follow-up
Support agents miss high-score promoters hidden in surveys, losing advocacy momentum. That ensures agents acknowledge promoters quickly and capture context for advocacy outreach.
Overview
Promoters slipping through survey results erode advocacy momentum and reduce referral opportunities. This solution surfaces 9–10 promoter responses in your support channel and tags records for follow-up, ensuring agents acknowledge feedback quickly so response times drop dramatically and advocacy outreach can start while momentum remains.
Notable Features
- Send promoter alerts to CX channel
- Add survey context to support ticket
- Tag promoters for advocacy follow-up