Business owners: flag non-US chats and warn ops about fraud risk
Business owners: flag non-US chats and warn ops about fraud risk
Business owners see closed non-US chats attached to contacts, letting high-risk orders pass without review. Flags add a fraud note to the contact task and alert operations, so orders are treated as high risk.
Overview
Unflagged non‑US chats expose operations to chargebacks and wasted fulfillment. This workflow marks the contact task with a fraud flag and posts a warning while notifying operations, turning ad‑hoc checks into consistent risk handling. That ensures current and future orders from flagged contacts get treated as high risk.
Notable Features
- Add fraud flag to contact
- Post clear warning on contact task
- Alert operations through chosen channel