Business owners: ensure WhatsApp customers get AI replies

Business owners find customer WhatsApp messages unread, risking churn and SLA breaches. AI drafts replies, records them on customer profiles, and queues messages for send so agents reply quickly.

Overview

Unread WhatsApp messages create churn risk and SLA exposure for small businesses. This workflow turns every inbound chat into an AI-drafted, recorded reply queued for agent approval, so customers get consistent, timely responses and your support records stay audit-ready.

Notable Features

Draft AI replies for WhatsApp
Append replies to customer profiles
Queue messages for agent approval