Business owners: Ensure sales reps see live chat escalations

Business owners watch live chat escalations get missed when messages go unanswered, costing follow-ups and stalling deals. Sales reps prioritize escalations and respond quickly.

Overview

Missed chat escalations let competitors close hot leads and leave pipeline stalled. This workflow delivers full chat transcripts straight to sales inboxes so reps can prioritize and follow up with context. Customers report faster response times and zero missed escalations.

Notable Features

Forward full chat context to email
Notify assigned sales reps immediately
Flag high-priority chats for follow-up