Business owners: deliver expiring support links to users

Support agents omit session links on status change, leaving customers unable to join. Attach expiring support links to ticket comments so customers join promptly.

Overview

Support agents lose momentum when customers can't join remote sessions and tickets reopen. This workflow inserts a time-limited support link into the ticket comment at status change, eliminating manual handoffs and ensuring customers join promptly. The result is fewer repeat contacts and a smoother support experience agents can rely on.

Notable Features

Attach expiring support links to tickets
Post link as ticket comment
Notify agent when link posted