Business owners: catch customer opt-out desyncs before sends
Business owners: catch customer opt-out desyncs before sends
Business owners see opt-out mismatches letting opted-out customers get promotions, risking complaints and loyalty. Instant alerts route operations staff to fix rewards accounts so opt-outs are honored.
Overview
Opt-out mismatches let promotional messages reach customers who unsubscribed, risking complaints and damaged loyalty. This workflow routes every desync to operations and creates actionable tasks so staff can correct rewards accounts quickly, preventing further unwanted sends and protecting customer trust.
Notable Features
- Notify operations staff instantly
- Flag desynced rewards accounts for review
- Create investigation tasks with customer details