Business owners capture solved dispute tickets to NPS sheet
Business owners capture solved dispute tickets to NPS sheet
Business owners lose solved dispute tickets from lists, skewing NPS and hiding repeat issues. Add solved disputes to the NPS sheet automatically, giving support managers a single audit trail.
Overview
Untracked solved dispute tickets create audit gaps that hurt NPS and hide recurring customer issues. Capturing each solved dispute into a centralized NPS disputes sheet gives support managers a reliable audit trail and prevents lost records so leadership can identify patterns and act.
Notable Features
- Add solved disputes to spreadsheet
- Notify support managers of entries
- Include ticket details and context