Business owners: attach strata contacts to support tickets
Business owners: attach strata contacts to support tickets
Support agents miss committee emails when ticket notes say Strata Committee Emails, delaying stakeholder contact. Agents get the contact list as a private ticket note to contact stakeholders faster.
Overview
Support agents lose time tracking down strata committee contacts, delaying stakeholder outreach and risking escalations. Appending the committee contact list as a private ticket note ensures agents contact stakeholders faster, preventing escalations and keeping support workflows on track.
Notable Features
- Attach committee contacts as private note
- Detect notes mentioning Strata Committee Emails
- Lookup matching committee record in Airtable