Business owners add authentication codes to tickets
Business owners add authentication codes to tickets
Business owners find authentication emails buried in support inboxes, causing verification delays and ticket escalations. Agents get codes inside the ticket so they resolve verification issues faster.
Overview
Authentication emails buried in inboxes leave customers unable to verify accounts and force agents into manual lookups. Routing extracted verification codes into the matching support ticket eliminates that work, so agents resolve verification issues faster with far fewer missed follow-ups.
Notable Features
- Extract codes from email bodies
- Update matching ticket records
- Notify agents when codes appear