Business owner: flag unowned inquiries for faster handoffs

Business owners watch inquiry status flip to unassigned, causing handoffs to stall and operations to back up. Channel alerts flag unowned inquiries so staff pick them up and keep workflows moving.

Overview

Unassigned inquiries create operational bottlenecks and stalled handoffs that damage customer experience. This workflow converts status changes into channel alerts and pickup tasks so staff take ownership quickly, preventing aged requests and keeping workflows flowing.

Notable Features

Flag unassigned inquiries in channels
Route ownership alerts to operations
Create pickup tasks for staff