Business owner: assign advisors to support messages now

Business owners see customer chats go unassigned, costing satisfaction and risking churn. This assigns an available advisor and pushes a support notification so agents respond within minutes.

Overview

Unassigned support messages damage customer trust and increase churn risk. This workflow guarantees each incoming chat gets an assigned advisor and a support-channel alert, turning a reactive inbox into owned conversations. The result is faster response times and far fewer missed follow-ups.

Notable Features

Assign available advisor by rotation
Notify support channel with details
Create ownership record for each message