Biotech participant experience: keep registrants eligible for outreach

Participant experience managers watch eligible registrants stay excluded when promo tags persist. Remove the exclusion and add them to outreach automations so staff can contact them quickly.

Overview

Eligible registrants are often left out of outreach when exclusion tags lag behind status changes, risking study enrollment. This workflow clears those exclusions and enrolls participants into outreach automations so participant experience teams can engage prospects faster and avoid missed opportunities.

Notable Features

Remove promotional exclusion tags
Add registrants to outreach automation
Filter status changes for eligible values