Automotive marketing ops: Capture every online review as a case

Lead managers at automotive dealers miss online reviews, leaving negative feedback unaddressed. Every review becomes a support case with a reply draft, so reps respond before escalation.

Overview

Unaddressed reviews harm dealership reputation and service recovery. This workflow captures every review as a tracked support case with a suggested reply and context, enabling reps to respond faster and prevent escalation. The result is clearer ownership, fewer missed follow-ups, and stronger local reputation control.

Notable Features

Create support cases for reviews
Draft suggested replies in same language
Notify service reps with review context