Automatically close customer threads after agent link click
Automatically close customer threads after agent link click
Your support threads stay open after a support-agent link is clicked, forcing manual triage and leaving context stale. You get consistent notes and closed conversations within minutes.
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Zap details:
Overview
When customers tap agent-close links your support threads can linger and create noisy queues for a small product team. This flow annotates and closes those conversations automatically, clearing inboxes and reducing manual triage within minutes.