Automatically add video form responses to contact records
Automatically add video form responses to contact records
Your video form responses aren't added to contacts, leaving agents without respondent context. Get answers and transcriptions on the contact record so agents act faster within minutes.
Overview
When video pre-assessments aren't on contact records, support reps lack context and resolution times increase. This flow attaches answers and transcriptions to the contact profile so agents triage with full context, often within minutes.