Automated solutions engineers: direct solutions architect Slack requests to intake form
Automated solutions engineers: direct solutions architect Slack requests to intake form
Automated solutions engineers monitoring the solutions architect Slack channel see requests buried or misrouted, causing intake delays and wrong-team work. It points requesters to the official intake form so requests route correctly.
Overview
Misrouted Slack requests create intake delays and unnecessary handoffs that slow localization delivery. This workflow replies with the official intake form and routes items to the right queue, so requesters get correct guidance and ops sees fewer misrouted tickets.
Notable Features
- Reply with official intake link
- Route requests to correct team
- Filter out bot and form posts