Auto update support case when issue gets comment
Auto update support case when issue gets comment
When issue comments aren't captured, your support cases lack context and agents reopen tickets. The case is updated with the comment so agents have full context and can act within minutes.
Overview
Uncaptured issue comments force agents to chase context and slow triage, increasing risk to SLAs. This flow pushes issue comments into the linked case record so agents see the full conversation and can act within minutes.