Auto-close resolved delivery enquiries in support queue now

Your support enquiries tied to shipment tracking pile up when carriers mark parcels as in-transit or delivered. Closed tickets reduce noise and let agents focus on live escalations same day.

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Overview

Manual closing of delivery-related enquiries creates ticket noise and wastes agent time. This workflow auto-closes enquiries when carrier tracking shows progress and sanitizes records so agents see fewer stale tickets and act on real escalations same day.