Attach return tracking numbers to support case records
Attach return tracking numbers to support case records
Your return notifications arrive without usable tracking details, forcing agents to chase carriers and delaying refunds. Add tracking into support records so agents can resolve returns same day.
Overview
Return webhooks often arrive with inconsistent tracking data, causing agents to spend time chasing carriers and delaying refunds. This workflow captures and normalizes tracking, logs a durable sheet entry, and updates the support case so agents can close returns the same day.