Attach message links to support tickets for traceability

Your support tickets lack links to channel messages, causing lost context and duplicated work. The workflow attaches message permalinks to the matching ticket, improving triage the same day.

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Overview

When message threads reference tickets but lack links, project managers and support leads spend time hunting context and repeating work. This flow captures the message permalink and writes it to the matching ticket, giving teams full context and speeding triage the same day.