Attach incoming call record to matching contact profile

When call logs lack a linked contact, your reps miss context and follow-ups stall. Linking calls to the right contact restores conversation context so reps can act quickly within minutes.

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Overview

When calls arrive without a linked contact, reps lose conversation context and outreach effectiveness drops. This flow extracts an email from the call, finds the matching contact, and attaches the call so reps have full context within minutes and admins see exceptions promptly.