Attach inbound email JPEGs to correct case records

JPEG attachments in your inbox leave case records incomplete and slow triage for reps and managers. Attach photos to the matching case so your team has evidence for decisions within minutes.

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Overview

Inbound photo evidence often sits in inboxes and never reaches the associated case, slowing triage and resolution. Attaching images directly to the correct case gives reps and managers the context they need to act within minutes and keeps SLAs on track.