Attach channel messages and client links to issue records

You lose context when channel messages about incidents aren't attached to issue records. This adds the message permalink and a client lookup link to the issue for faster triage within the same day.

Workflow preview:

Zap details:

Overview

When triage context lives only in channel posts, engineers waste time recreating client steps and chasing links. This flow pins the channel permalink and a client lookup link directly onto the matching issue, so engineering and support leads can reproduce and prioritize work within the same day.