Attach call summaries to support requests for SEs

Support requests often lack call context when recordings aren't attached, slowing triage and delaying follow-up. It adds concise call summaries to the matching request so engineers get context same day.

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Overview

When call insights don't make it into support requests, sales engineers waste time chasing context and responses are delayed. This flow attaches concise summaries and highlights directly to the right request so engineers can triage and reply the same day.