Assign workforce tickets when employee absences are recorded

Ops coordinators logging attendance miss absences, creating leave enforcement gaps. This workflow creates WFM tickets from updated rows so coordinators start follow-ups and prevent unattended absences.

Overview

Untracked absences create leave enforcement gaps and expose operations to compliance risk. This workflow converts each 'Absent' row into a WFM ticket assigned to coordinators, eliminating missed follow-ups and ensuring consistent leave handling so WFM coordinators can start follow-ups promptly.

Notable Features

Create tickets from sheet updates
Assign tickets to WFM coordinators
Notify coordinators via email or Slack