Assign unhandled inbox messages to available title officers
Assign unhandled inbox messages to available title officers
Your shared inbox messages go unassigned when primary owners are away, leaving customer issues waiting. Routing them to available owners ensures ownership within minutes.
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Overview
When primary inbox owners are unavailable, messages can sit unassigned and SLAs start to slip. This flow automatically assigns unhandled conversations to an available owner or a fallback pool, ensuring issues are owned within minutes and reducing customer wait time.