Assign ticket owner based on reported branch location
Assign ticket owner based on reported branch location
Your complaint tickets lack proper owner assignment when branch is recorded, delaying triage and causing missed response SLAs. Route and assign owners by branch so issues are triaged by the team same day.
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Overview
Complaint tickets without an owner stall triage and risk SLA breaches. This flow assigns owners by reported branch automatically so support leads and project managers receive accurate queues and issues are triaged same day.