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Assign random response delay for incoming chat messages

Assign random response delay for incoming chat messages

Your chat messages often arrive together, causing reply collisions and overloading small support teams. You get staggered response timing to smooth load and improve reply quality within seconds.

Assign random response delay for incoming chat messages

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Overview

When chats spike, simultaneous replies create collisions and frustrate customers; this flow assigns a randomized delay to each inbound message so replies are naturally staggered. That smooths agent workload and improves reply quality within seconds.

Assign random response delay for incoming chat messages