Assign owner when ticket enters processing stage immediately
Assign owner when ticket enters processing stage immediately
When tickets move to the processing stage, your reps often lack a designated owner and fulfillment stalls. Assign ownership so fulfillment and handoffs begin reliably within minutes.
Overview
When tickets hit the processing stage without an owner, fulfillment and incident response stalls and SLAs can slip. This flow assigns ownership immediately on stage change so reps begin work within minutes and handoffs stay on schedule.