Assign new tickets to rotating on-call dev and alert owner
Assign new tickets to rotating on-call dev and alert owner
When new support tickets arrive without an owner, engineers lose context and triage stalls. Assigning ownership and alerting the right developer speeds response and gets issues triaged within minutes.
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Overview
Unowned tickets create triage delays and fractured ownership across support and engineering. This flow assigns every incoming ticket to the next on-call developer, updates the ticket record, and notifies the right people so issues are triaged within minutes.