Assign new support cases to the next owner
Assign new support cases to the next owner
When new Cases arrive without an owner, your support coordinators can't triage tickets quickly. Your team triages issues faster, restoring SLA compliance often within minutes.
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Overview
Unassigned Cases slow down triage and put SLAs at risk. This flow captures new Cases, looks up the next owner, and updates the Case record automatically so coordinators can act within minutes and reduce handoff delays.