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Assign incoming tickets with round-robin rotation for queues

Assign incoming tickets with round-robin rotation for queues

When webhook-created tickets sit unassigned, your triage queue stalls and SLAs risk slipping. This routes each ticket to the next person in rotation so work starts moving within minutes.

Assign incoming tickets with round-robin rotation for queues

Overview

Unassigned tickets slow triage and create manual work for admins. This flow automatically claims incoming webhook tickets and rotates the pointer so each new ticket is owned within minutes, freeing admins to focus on escalations.

Assign incoming tickets with round-robin rotation for queues